Questions
Everything people ask before the first list.
Including the ones that are awkward to ask — whether your list is too small, why we will not do something, and what happens if it turns out bigger than the photos showed.
Section
Getting started
How do I send my list?
Text photos and a few sentences to (704) 495-7855, or use the request page. Either reaches the same place. Text is fastest because you get the reply in the same thread rather than wondering whether a form went anywhere.
How organized does it need to be?
Not at all. A screenshot of your notes app, six captionless photos, a forwarded email, a voice-to-text ramble. Organizing it is our job and waiting until you have a tidy version is how lists stay undone for two years.
Do I need measurements?
No. If we need a specific dimension we will ask for that one. Guessing at measurements you are unsure of is worse than leaving them out.
How long until I hear back?
Same business day for anything sent before mid-afternoon, next morning otherwise. If a list needs real review time we will say so rather than going quiet.
What should I photograph?
One wide shot from six to eight feet back, one close-up of the problem, and one showing what surrounds it — trim, tile, texture, cabinetry — because matching is usually the hard part. For anything that moves, a fifteen-second video beats any number of stills.
Section
Scope and licensing
What won't you do?
Licensed electrical, plumbing, HVAC, gas, roofing, structural work and anything requiring a permit. Also nothing that disturbs pre-1978 paint or suspected asbestos, garage door springs, and tree work involving standing or hung-up limbs. The full list is on the scope page.
Why not? Another handyman said they would.
Three reasons, and only one is about us. Safety — these categories fail in ways that hurt people. Your insurance — unlicensed work in a licensed category can give a carrier grounds to deny a claim. And resale — it surfaces at inspection or closing, at the worst moment.
What if part of my list is out of scope?
We name the item, say why, and tell you what kind of contractor handles it. You are not charged for us identifying it. Ideally you make that call the same day so the licensed trade's schedule runs in parallel with ours rather than after.
Do you sub out licensed work?
No. We refer it, and you contract directly with that trade. That keeps the licensing, insurance and accountability where they belong instead of routing them through us.
Section
Pricing
Why don't you publish prices?
Because anyone publishing a flat price for this work is either padding it heavily or about to revise it on site. Access and setup drive small-repair cost far more than the repair does — ten minutes of work behind a built-in that has to come apart first is not a ten-minute job.
Is there a minimum?
There is a practical one, since travel and setup cost the same whether we are there twenty minutes or four hours. The answer is not to skip calling — it is to add to the list. Most people find they have five items once they start.
Why is batching cheaper?
You pay travel and setup once instead of six times. The marginal cost of item two is a fraction of item one. That is arithmetic, not a sales tactic, and it is why a one-item call is the most expensive way to hire us.
Do I buy the materials?
Only if you want to. We will tell you what is needed. If you care about a specific finish, brand or hardware profile, buying it yourself is usually cheaper and guarantees you get what you pictured.
What if it turns out bigger than the photos showed?
We stop and tell you before doing anything else, and you decide. We do not expand a job on the fly and hand you a revised invoice at the end.
Section
Scheduling and access
How fast can you get out?
In Statesville, Troutman, Mooresville, Denver and the lake area, same week is usually realistic. Extended areas are routed, so a larger list schedules faster than a single small item. If your deadline is not achievable you hear that when you send the list, not the week before.
Do I have to be home?
For most work, no, once scope is agreed and access is arranged. It helps to be there at the start for anything ambiguous, and for cleanouts where the keep-or-go line matters.
Can you work evenings or weekends?
For commercial work, usually — most of it has to happen off-hours anyway. For residential, limited Saturday availability. Off-hours work carries a scheduling premium.
What about HOA rules and gate codes?
Tell us the community name with your list. Work-hour restrictions, trailer and parking rules and gate access all change how a job gets staged, and we would rather plan around them than get stopped mid-job.
Section
The work itself
What happens to the debris?
It leaves with us — packaging, offcuts, old material and the boxes from anything assembled. Included as standard. For large volumes we flag it as a separate line in advance rather than as a surprise.
Will a drywall patch be invisible?
The drywall work can be. Paint is the harder problem — aged paint on a wall will not match fresh paint even from the original can. For a genuinely invisible result, painting the full wall corner to corner is usually necessary, and we will tell you when touch-up will look worse than leaving it.
Do you guarantee your work?
We stand behind what we do. If something we repaired fails in a way that traces back to our work, tell us and we will come back. What we will not do is warrant a component you supplied or a repair you asked us to make against our recommendation.
Are you insured?
Yes. For commercial work, send your certificate requirements with your list and we will confirm we meet them before scheduling rather than after.
Question not here?
Text it to (704) 495-7855. Questions get answered whether or not they turn into work, and a no costs you one message. If it is about scope specifically, the scope and licensing page has the complete list of what we refer out.
Next step
Send the list. We'll tell you what's realistic.
Photos, notes, an inspection report, a screenshot of your notes app — whatever you have. We read every one and reply with a straight answer, including the parts we're not the right fit for.
→ Call or text — (704) 495-7855
→ Photo & document upload accepted
→ Written scope before any work starts
→ We say no when it's not our lane